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EasyCare

EasyCare
9

Coverage

10/10

    Customer Service

    9/10

      Credibility

      9/10

        Pros

        • Transferrable Warranty
        • Rental car benefits
        • Waiting period
        • Choose your repair facility

        Cons

        • Not sold directly to consumers
        • No Online Chat Option
        • Not VPA Certified

        EasyCare Extended Warranty Reviews

        Overview/Summary:

        EasyCare is an auto warranty company that has been in business for 31-years, servicing more than 7-million customers during their years of business. Founded in 1984, EasyCare primarily provides extended car warranties but also extends their coverage offerings to paint and dent repair, key replacement coverage, scheduled maintenance, and more.  Their extended warranty plans range from basic protection to full bumper-to-bumper coverage.

        Coverage:

        EasyCare offers a variety of products for owners of  car, trucks, and SUVs. However, they also provide additional coverage plans for RV owners, commercial vehicle coverage, and DriverCare for drivers with leased vehicles. Please note that the following review is written solely for their auto warranty coverage and not their other ancilliary products.

        EasyCare offers four different plan options that represent a tiered level of coverage. In ranking from lowest to highest coverage, the EasyCare plans offered are as follows: PowerCare, PrimaryCare, StatedCare, and TotalCare.  We will go into further detail regarding each plan and what it covers below.

        easycare extended warranty coverage options

        PowerCare: A basic protection plan that covers the most expensive and most important parts of your vehicle. Commonly referred to as “powertrain coverage,” this plan protects the “powertrain” of your vehicle, which includes the engine, transmission, and drive axle.

        PrimaryCare: The level above PowerCare, this coverage contains all of the parts/components previously listed in the level before it with additional coverage added for important and necessary components. Repairs that will be covered with this coverage include the heating systems, braking systems, fuel and cooling compressors, and more.

        StatedCare: The third level in EasyCare’s tiered system is StatedCare, which covers all the components and parts featured in Power and PrimaryCare while extending it further to include higher-cost and high-tech components. These components include: high-tech and luxury electrical components, power steering and automated braking systems, power sensors, etc.

        TotalCare: The highest level of coverage that EasyCare offers is their TotalCare option. This is the most popular coverage plan that EasyCare sells as they note on their website that 92% of their customers choose this policy. This is their full protection “bumper-to-bumper” warranty option that includes all levels of coverage before it and includes additional items such as steering, suspension, brake light switches, suspension systems, hood and trunk latches, headlamp motors, and many others.

        While their TotalCare plan is labeled as their best option offered to drivers, we were surprised to see that it was not an exclusionary policy, which is widely considered the best auto warranty to purchase. An exclusionary policy is one that lists all the parts that are not listed for coverage, rather than what is covered because it protects that many items under the hood of your car. To list all of these individual parts and components would take so long, it is easier to just list what isn’t covered because it is a much, much shorter list. Most extended auto warranty companies offer exclusionary coverage as their highest plan.

        We also did not see any difference between the StatedCare and TotalCare options. When viewing the “Compare Coverage” page on their website, the checklist shows the exact same coverage terms for StatedCare as it does for TotalCare. Upon further research, we discovered that while there are differences between the two options, it is minimal at best. Drivers requesting quotes for these two auto warranties should pay careful attention to the price of each one and judge whether the increase will be worth it in the long-run.

        Benefits:

        EasyCare extended warranty benefits

        Each policy that EasyCare offers lets the driver to customize it to their needs, allowing them to choose the deductible, length of coverage, and components covered. These plans also allow the driver to choose their own repair facility for needed repairs, but encourage drivers to go back to the dealership where the car was purchased whenever possible. Although some restrictions and/or fees apply, the majority of EasyCare warranties are transferable and renewable.

        Roadside Assistance:

        Included with most of the plans that EasyCare offers is their policy holder benefits package. It is customary, if not standard, for car warranty companies to include additional program benefits such as Roadside Assistance, Towing Service, Trip Interruption Expenses, Rental Car Reimbursement, Wheel and Tire Hazard Coverage, and more.

        EasyCare-Warranty-Plan-Benefits-roadside

        While all EasyCare plans (Power, Primary, Stated, and Total) include 24/7 Roadside Assistance, Towing Reimbursement, and Rental Car Reimbursement, only StatedCare and TotalCare include Wheel & Tire Road Hazard Coverage and Trip Interruption Expense Reimbursement. If these two additional features are important to you as a driver, it may be worth the higher price that you will pay for these higher-level coverage plans.

        Awards and Accreditation:

        EasyCare is a well-rated company that has a few very important awards and accreditations. However, we did find them to be lacking a few specific criteria which ultimately lowered their overall rating. EasyCare is the a MotorTrend Recommended Company, the only one in this industry to receive this award. They are also an A+ rated member of the Better Business Bureau, demonstrating an achievement of the highest letter grade awarded.

        While these are two great accomplishments, we did notice these were the only mentions of awards or recognition for their service or products. They are most noticeably not gold-certified by the Vehicle Protection Association, nor silver or bronze-certified either. Through our research and investigation, we have found that they are not certified at all. However, we have been unable to reach a representative from the VPA confirming if they are currently in the process of certification or not.

        Customer feedback is an important insight into a company, but because EasyCare’s policies are not sold directly to consumers, there was a lack of customer testimonials available online outside of their customer submitted reviews featured on their page. Overall, we thought that a company with such a long time in business was somewhat lacking in this category for awards, recognition, and certification.

        Customer Service:

        EasyCare has a great deal of resources for customers and non-customers to use. Their website features a wealth of information that gives drivers access to sample policies, informative frequently asked questions, and online help guides. Policyholders can use EasyCare’s online access to check payment history, make account changes, and view their policy 24/7.

        If an issue does arise, an EasyCare policyholder should have little issue reaching out to the company for a resolution. Featured on their website on the “Contact EasyCare” page is the company’s phone numbers, office address, information e-mail address, support center office hours, and contact form for direct access. At the time of this review, however, there has no live chat feature, something that is almost customary in 2015.

        Contact-EasyCare

        Automobile Protection Corporation
        6010 Atlantic Boulevard
        Norcross GA 30071
        info@easycare.com

        Support Center Hours:
        Monday through Friday: 8:30 AM to 5:30 PM ET
        Saturdays: 9:00 AM – 12:00 PM ET
        Sundays: CLOSED

        EasyCare gives consumers a 30-day money-back guarantee to ensure that the driver has found the perfect policy for their vehicle. While the majority of car warranty companies will offer a 30-day review period, EasyCare takes their customer service even further by actively sampling customers to receive vital feedback through routine surveys and customer satisfaction follow-ups. EasyCare has paid 2.3 billion dollars (yes, that’s “billion” with a “B”) in claims since it first opened its doors for business and notes on its website that they pay on average $160 million in claims yearly.

         

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        Average rating:  
         7 reviews
        by Retiredcpa on EasyCare
        AC Repaired

        My AC quit working. The dealer had my Easy Care info on file. The repair service was completed and I paid the $100 deductible. Very pleased the warranty covered this repair.

        by DONNA PROTTI on EasyCare
        Easy Care GOLD

        Can you go lower than 1 star? the company is CRAP!! Bunch of asses. Lied, lied, lied, avoided ,avoided and avoided the service my car needed. Brought my car for service so many times I couldn't count. It was the engine. But they think they screwed me good, but I WILL DO EVERYTHING IN MY POWER TO SCREW THEM!!!!! They also lie about the 36/36000 mile warranty. LIARS. And the staff, well I cannot say anything but SCAMMERS!!!!!

        by Clyde G on EasyCare
        Exhaust Problems

        I recently purchased a used car through Ricart Automall.Ive had my car 2 1/2 months and i was told my exhaust has almost rusted in to. The car only has 30,500 miles on it. I purchased the total care package with the car. I was assured eveything was covered except normal ware and tear. Well apparently an exhaust rusting in to with 30,000 miles on it is normal wear and tear. Doesnt matter milage. I was also told if i didnt like the service i had 30 days to drop it. How would i know if i liked the service or not until i actually had to use it.My contract cost me $2100.00. DONT PURCHASE IT!!! Save your money!

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