Endurance has been in business since 2006 when it was founded by Paul Chernawsky and Jordan Batt. The company specializes in vehicle service contracts, better known to the public as extended car warranties that car dealerships often offer to the consumers. In 2009, Endurance was certified as a member of the VPA (Vehicle Protection Agency).

Endurance is a national company that promotes the self regulating of the sale of vehicle service contracts directly to the consumer. However, since the VPA’s Standard of Conduct does not allow any and all companies that sell vehicle service contracts directly to the consumer to use the term “warranty” in the company name, Endurance complied by creating a DBA in the name of Endurance Vehicle Protection. 2012 marked the beginning of Endurance Vehicle Protection becoming independent service contract administers. Since this is not widely done, it makes Endurance stand out from similar companies and competitors. The company is with the from the beginning of the quote through the actual administration of the contracts which develops a level of mutual trust and consistency through real relationships. Instead of middlemen or a 3rd party being used to handle the service contracts and anything that arises concerning them, Endurance is right there, familiar with the process and ready to help out the consumers who need them.

The company is based out of Northbrook, Illinois and has an A+ rating with the BBB, where they are an accredited member. They are one of only 10 companies in the US that have earned a gold certification by the VPA. Their accomplishments have continued through 2013 when they ranked in the top five at the LeadsCon trade show in Las Vegas, NV with an impressive response time of 32 seconds. In 2014 Endurance Vehicle Protection was awarded the Gold Stevie Award for its category and also was nominated for Customer Service Department of the Year- Advertising, Marketing and PR, Business Services or Diversified Services at the 2014 Stevie Awards.

Many are familiar with the company since TV and media personality Courtney Hansen was enlisted as the spokesperson of Endurance’s national direct-to-consumer marketing campaign as of 2011. Hansen, known as a TV auto expert, is consistently featured in Endurance’s nationally broadcast commercials and online ads.

Endurance Warranty Services is known for offering primarily 3 different plan options for customers to choose from; Secure, Superior and Supreme. All three of these coverage plans are accepted at your own car dealership or by 350,000 certified mechanics/repair shops in the United States and Canada.

All of these plans guarantee Endurance’s 24/7 Roadside Assistance, which is a huge benefit for customers. Roadside Assistance is valuable to customers since there is no way to know for certain when one might be stuck on the side of the road in a broken down car. 24/7 roadside assistance will cover at least ONE of the services listed below per every 72 hour period.

• Mechanical first aid – any service that requires an adjustment, not including the parts, to get the car running again under its own power.
• Tire Service – changing a flat tire with your own spare
• Battery Service – using a booster battery to attempt to get your vehicle started again
• Gas/Fluid Delivery – will deliver needed fuel or fluid (cost of fuel/fluid NOT included and must be paid for)
• Towing Service – 25 mile or less tow is covered completely
• Lockout Service – if you lock your keys inside the car, a locksmith will be dispatched to assist
• Trip interruption reimbursement

With a vehicle protection company that is not only focused on customer satisfaction but also nationally recognized for their achievements and accomplishments in the industry, it’s no wonder that Endurance Warranty Services is one of the best companies you can go to for extended car warranties. From the very first contact made with them to get a quote to the first time a claim is submitted, they will be right there ensuring that everything goes smoothly and as stress-free as possible. Endurance offers plans that offer covers all aspects of car repair and they include the extras that many customers might not even think of. It’s the kind of protection that can give a lot of peace of mind, especially with the roadside assistance that Endurance makes a standard part of every package.

Aside from the 24/7 roadside assistance, Endurance Warranty Services also offers two ways to get a claim filed. One of the options is for those who already have a regular mechanic who works on their vehicles. Beyond making the mechanic/repair shop is ASE certified, when a customer has their vehicle looked at when a potential mechanical problem arises, they would simply hand them their Endurance card and from then on they will diagnose the problem and call an Endurance Services agent to discuss it with them PRIOR to doing ANY work on the vehicle. The other option is to just give Endurance a call at 1-866-432-4443 and talk to one of the helpful customer care representatives who will find an ASE certified mechanic in the customer’s area to set up an appointment take care of the payment process as well. All three of the protection plans offered at Endurance Warranty Services are accepted at ASE certified repair shop or at 350,000 of the certified mechanics/repair shops across the United States and Canada. All options to file a claim are easy to do and involves no hassle on part of the customers, which are all primary goals for Endurance.

Since customer service is top priority for Endurance, they commit themselves to providing customers protection not only from high cost, but also the stress that car repairs can cause. They can be with customers every step of the process because they administer their own plans. In addition, they are the ONLY vehicle protection company that is a gold-certified member of the Vehicle Protection Association as well as A+ rated by the BBB.

When customers need help or support services from Endurance they are only an email, live chat or phone call away. The Customer Service Representatives will do everything in their power to help their customers with any of their questions and/or problems. In addition, Endurance gives a 30-day, money-back guarantee when you sign up, and as long as you do not make any claims during that time, you will be eligible for a full refund.

All of these are benefits for Endurance customers. Like many similar companies it all begins with a potential customer requesting a quote. There is no obligation to buy anything but customers are given the opportunity to speak to an Endurance Agent and figure out what they’re looking for and compare it to what they offer. Prospective customers will be asked what they are looking for in terms of length of warranty and how much driving they do which will all help Endurance to put together a good package that will meet the needs of a customer’s budget. There is no way to give out a one price fits all amount since there are many factors that are taken into consideration when an agent puts together a quote such as: vehicle age, mileage how often the vehicle is driven each month etc. By combining these factors with the coverage a customer wants along with the amount of the deductible they wish to pay the agent will come up with a final quote. The final quote will encompass everything a customer is looking for and take into account their lifestyle as well and they will work to create a payment plan tailored to that customer. For instance, a customer can choose to have a $100, $50 or even $0 deductible. The extended warranty is transferrable, so if a customer ends up selling their vehicle with time left on the contract, it carries over to the new owner so the vehicle continues to be protected.